How do I track my order?
Your confirmation page shows an order number starting with SRM- and an estimated delivery date. Share that number with us on WhatsApp and we will send live courier updates.
Help centre
We are here for your skin
Order questions, payment options and routine advice — all in one place. Prices on Serumion are shown in Bangladeshi taka, including VAT.
Which payment methods do you accept?
bKash, Nagad, Rocket, cards and cash on delivery anywhere in Bangladesh. Cash on delivery is collected by the courier when your parcel arrives.
Are the products safe for sensitive skin?
Every formula is dermatologist-tested and fragrance-free unless stated. Patch test behind the ear for two nights before adding a new active to your routine.
Can I change my address after ordering?
Yes, if the parcel has not been handed to the courier. Email us within two hours of placing the order and we will update it.